Shipping & Delivery Policy

Thank you for supporting GiveHands Foundation. This Shipping and Delivery Policy outlines the terms and conditions related to the delivery of any physical items (e.g., merchandise, donor kits, certificates, or promotional materials) purchased or received through donations on our website.

1. Applicability

This policy applies to:

• Merchandise purchased via our website or partner platforms

• Donor appreciation gifts or kits

• Event-related materials or participation certificates

2. Shipping Locations

We currently offer shipping across India. For international shipping, please contact us prior to placing an order to confirm availability and applicable charges.

3. Processing Time

• All orders are processed within 3-7 business days (excluding weekends and holidays) after confirmation.

• You will receive a confirmation email with tracking details once your order is dispatched.

4. Shipping Methods & Charges

• Shipping charges (if any) will be calculated and displayed during checkout.

• Orders may be shipped via India Post, DTDC, Blue Dart, or any trusted courier service.

• We may offer free shipping on specific campaigns, donation thresholds, or special events.

5. Delivery Time

• Standard delivery time is 7–14 business days depending on your location.

• Rural or remote areas may experience longer delivery timelines.

6. Delays & Issues

While we strive for timely delivery, external factors such as weather, holidays, or courier delays may affect the timeline. In such cases:

• We will keep you informed via email or phone

• You can reach out to us at [Insert Email] for updates or concerns

7. Order Tracking

You will receive tracking information via email or SMS once your item is shipped. If you do not receive tracking details within the expected timeframe, please contact us.

8. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Notify us within 5 days of receipt (or expected delivery date)

• Provide images (for damaged items) and relevant details

• We will arrange a replacement or initiate a resolution as appropriate

9. Contact Us

For questions about your order, shipping, or delivery, please reach out:

GiveHands Foundation
[93 Rai Market 1st Floor Ambala Cantt 133001]
Email: [givehandsind@gmail.com]
Phone: [+91-9991160008]